- Before
- Owns 51 state invoices a quarter and proves suspect units in spreadsheets against claim files, with a 38-day clock on each.
- Now
- Opens each invoice already scrubbed, with suspect lines in red and their disputes drafted; spends her time deciding and signing.
One state invoice, from postmark to paid and disputed
Northwind Bio, labeler 71842, sells Veltrimab pens, Corventa tablets and Talmirex vials. New York's 2Q2026 invoice arrives on Oct 5 through the state portal: 24 lines, 16 of them for earlier quarters, $51,739,198 claimed. Here is what happens next, screen by screen, in the working solution.
- 01Wednesday, Oct 7
Every state invoice by stage and days left
Lena Ortiz · Medicaid rebate managerLena owns the quarter: 48 of 51 invoices are in. Five are waiting to be scrubbed, seven need her decision, four letters wait for her signature and 32 states are paid. New York is at the top of the list: 24 lines, $51.74M, postmarked Oct 1 and due Nov 8, 32 days left.
“Every line is matched to the state's claim-level data, then tested five ways. A suspect line gets a dispute drafted with its evidence; you approve it.”
- 02One click
“Scrub 24 lines” — the claims behind every line
The agentsThe invoice intake agent has already read the 24 CMS-R-144 lines into one format. The claim-data matcher now works down the ledger, line by line, matching the state's claim-level data on prescription number, fill date and NDC. The units and pricing checker and the duplicate-discount checker test each line as it is matched, and a suspect line turns red as soon as it is found.
On screen: “Claim-data matcher · line 13 of 24 · 7,619 claims matched.”
- 03Seconds later
Fourteen lines at ten times the claims
Units and pricing checkerFourteen managed-care adjustment lines for 2Q2025 to 1Q2026 are red, each with the same reason: “10× the claims · decimal shifted”. Line 1 invoices 240 Veltrimab 40 mg pens on 12 prescriptions; the claims support 24, 2.0 per prescription. The strip on top reads $51,739,198 invoiced, minus $4,294,991 suspect, equals $47,444,207 supported by the claims.
“Recommended: Dispute 216 units — $387,720.00. Pay the 24 units the claims support and ask the state to re-run Kestrel's batch with the quantity corrected.”
- 04Line 14
300 tablets on a 30-tablet bottle
Claim-data matcherEvery suspect line comes from Kestrel Family Health's late encounter batch, re-sent to the state on Aug 14 after the plan moved claims systems. On the 2Q2025 Corventa line, 3,600 tablets are invoiced on 12 prescriptions — 300 per prescription for a bottle of 30 — while the plan paid the price of a normal fill. Kestrel's own history is 30.0 per prescription for eight quarters. Each statement links to its source: the claim-level data, the product listing and the units history.
Below 85% confidence, the units and pricing checker recommends a claim-data request, not a dispute.
- 05One click
Fourteen disputes drafted, each with its evidence
Dispute letter writer“Draft 14 disputes” writes one dispute per suspect line: the reason code “Units not supported by claim data”, the units disputed — 216 of 240 on line 1 — the amount, $387,720.00, and the evidence behind it. Each dispute carries its own tracker: Drafted, Approved, Sent with payment, State reviewing, Resolved.
Activity: “Dispute letter writer drafted 14 disputes — $4.29M, each with its claim evidence.”
- 06Approved
She approves; the letter writes itself
Lena Ortiz · Medicaid rebate managerLena approves the 14 disputes and asks for the letter. It is written from her decisions only: the amount paid for undisputed utilization, every disputed line with its NDC, period, units and amount, the reason in plain words, and an offer of a dispute resolution meeting. The matching reconciliation statement lines, form CMS-304, go with it.
“We are paying $47,444,207.20 for all utilization that is not in dispute, before the due date of Nov 8. Under the rebate agreement, we dispute in good faith the units below, totalling $4,294,990.80.”
- 07Signed
Above $1M, counsel co-signs
Lena Ortiz and Dana OkaforThe sign-and-send screen shows exactly what she is committing to: pay $47,444,207.20 with a value date of Nov 2, dispute $4,294,990.80 on 14 lines, the letter to New York's Medicaid drug rebate unit through the state portal. The disputes are above $1,000,000, so Dana Okafor, counsel for government programs, co-signs.
“Your signature, the letter and the payment file are recorded on the audit trail.”
- 08Paid · day 32 of 38
The undisputed amount paid, every dispute opened
Payment and accrual agentOn signature the payment and accrual agent releases $47,444,207.20 for a Nov 2 value date, six days before interest would start, and posts the true-up between New York's Medicaid reserve and the validated invoice. Disputed dollars stay in the reserve. Fourteen dispute records open, from D-1236, each marked “Letter sent Oct 7”.
Activity: “Payment and accrual agent released $47,444,207.20 and posted the true-up.”
- 09Next: due in 4 days
Ohio: five findings, five different checks
Lena Ortiz · Medicaid rebate managerOhio's $20,892,451 invoice has five lines to decide, $2,080,102 in all. Meadowlark Health Plan reported 4.0 Veltrimab pens per prescription against 2.0 for every other plan, and the state paid $1,599 a pen against $3,198 for the others — every pen counted twice. The others: covered entities on the exclusion file ($173K), Tallgrass Community Plan's claims already rebated ($433K), last quarter's Talmirex URA of $163.2000 instead of $151.4000 ($13K) and a 4Q2025 correction that re-bills tablets already paid ($296K).
“Recommended: Dispute 620 units — $1,165,600.00. Ask the state to correct Meadowlark Health Plan's units; the other 2,230 units are paid.”
- 10Until the state credits it
Every dispute tracked, with what it costs to lose
Payment and accrual agentNew York's 14 disputes join the others: 58 open, $13.93M held in reserve, $170K of interest if every one were lost today. The oldest, D-1088 — Texas, 3Q2025, a 340B duplicate — is 335 days old with a resolution meeting booked for Oct 15. Each week state replies are read, disputes updated and the exposure recomputed; $3.67M has been credited by states this year.