WorkflowRegulatory Affairs

Post-Marketing Commitment Tracking

Post-marketing commitment tracking that catches the promises made outside approval letters

Every promise to an authority on one timeline, owners alerted 90 days ahead.

See one case, screen by screen ↓
demo29open itemsrequirements, commitments and promises across 4 products and 8 health authorities, each date linked to its page
demo63documentsminutes and responses re-read on a new approval — 1 promise found that was never tracked
demo90daysahead, the first alert to an owner, then at 60, 30 and 7 days
target100%of dates link to the letter or minutes page they came from
In short

What is Post-Marketing Commitment Tracking?

Keeping every postmarketing requirement and commitment, EU obligation and local approval condition on record with its dates, owners and status until the agency confirms it is fulfilled. Post-Marketing Commitment Tracking does it with agents that read every approval letter, set of minutes and question response and put each item on one timeline by product, with the agency's exact words and the page.

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Updated

The problem

Why post-marketing commitments slip until the annual report shows them

After approval, a sponsor owes its regulators a long list of things: studies required under 505(o)(3), paediatric studies deferred under PREA, clinical and CMC commitments, 180-day progress reports on an accelerated-approval confirmatory trial, EU specific obligations, Annex II conditions and post-authorisation measures, local approval conditions in Japan, Switzerland, Brazil or Australia. Each sits in a different letter with its own dates. Approval letters get entered into the tracker by hand; minutes and question responses are filed as correspondence.

The promises inside those minutes are entered only if someone notices them. In a Type C meeting the action items list FDA's tasks; the sponsor's dated promise sits three paragraphs up, in the discussion. Internal milestones — lots made, patients enrolled — are missed months before the agency date, and nobody sees it until regulatory operations compiles the annual status table and a commitment goes in as Delayed.

estimated38hoursto compile one annual status table by hand, 14 of them gathering status from the functional owners
demo3internal targetsalready missed on one CMC commitment — by 99, 37 and 7 days — before its agency date
demo2of 4commitments inherited in an acquisition with no functional owner since the transfer
Where the hours on one annual status table goestimated
By hand38 days
With the solution6 days
  • Gathering status from the functional owners14 → 2 d
  • Cross-checking the register, the archive and the letters12 → 1.5 d
  • Writing the explanation for each requirement and commitment8 → 1.5 d
  • Review and fixes before signature4 → 1 d

Estimated per application, by hand and with the status table drafted from the register — the working solution's own estimate before deployment.

How it works

How a letter reaches the timeline

Specialist agents read every letter and minute, catch untracked promises, watch the dates and draft the reports; the regulatory lead signs.

What comes in
Letters inLetters, minutes, responses · every agency, every market
Agents at work
Correspondence Readeragency, product, date
Then
Commitment Extractorexact words + page
Promise Finderminutes, responses
Then
Change & Duplicate Checkernew or a change
Owner Routerproposes owners
Then
Deadline Monitorevery morning
Then
Status Reportercited drafts
A person decides
Regulatory leadconfirms each date and signs
What comes out
Signed timeline
Alerts from 90 days out
Annual status tables
One case, step by step

Three FDA letters, and the promise nobody tracked

Northwind Bio has four marketed products — Veltrimab, Corventa, Talmirex and Nexarin, inherited from Halden Therapeutics — and 29 open items with 8 health authorities. On October 7, three new FDA letters are waiting. Here is what happens next, screen by screen, in the working solution.

  1. 01October 7, morning

    Every date owed to an agency, on one timeline

    Omar Haddad · Regulatory lead

    Omar's home screen is a timeline by product: requirements as circles, commitments and promises as squares, coloured at risk, watch, on track or later. He clicks the red one on Veltrimab. PMC 4512-6, re-evaluate the HMW species limits, is due Oct 31 — 24 days away — and only 21 of the 30 commercial lots have been made. The panel shows where the date comes from: the approval letter for BLA 761412, page 2, in FDA's own words.

    “Every date links to the page it came from.”

  2. 02One click

    “Read 3 new letters” — five steps, in view

    The agents

    The Correspondence Reader classifies the S-008 supplement approval for Veltrimab, the fulfilment letter for Corventa PMR 3990-1 and the Type B minutes for Corventa. The Commitment Extractor finds 6 items with their page and exact words and sets a standing reminder aside. The Change & Duplicate Checker sorts them: 4 new, 1 change to CMT-101, PMR 3990-1 fulfilled.

    “Proposed dates are on the timeline, dashed. Nothing is final until you sign.”

  3. 03Seconds later

    A new paediatric study, its protocol due in nine months

    Commitment Extractor

    The S-008 approval for Crohn's disease brings PMR 4512-7, a PREA study in patients 6 to 17 years old: final protocol 06/2027, study completion 06/2030, final report 12/2030. It lands on Veltrimab's lane as a dashed, proposed date, owners Omar Haddad and Dr. Maya Chen. On Corventa, two promises from the Type B minutes appear the same way: a revised SAP for CRV-402 by Dec 15, and a paediatric formulation bridging plan with the next annual report.

    “Proposed · waiting for your signature”

  4. 04Because of the new approval

    Promises outside approval letters

    Promise Finder

    A new Veltrimab approval makes the Promise Finder re-read the product's 63 minutes and responses on file, discussion included. The panel lists the 5 promises it finds in minutes and responses: two Health Canada responses already on the timeline as CMT-111 and CMT-308, the two new Corventa promises — and one from a Type C meeting that was never tracked.

    “Never tracked · filed Jun 19”

  5. 05Page 2, Question 3

    Shipping validation, due March 31, 2027 — in nobody's tracker

    Promise Finder

    In the Type C minutes for the Veltrimab prefilled syringe, the sponsor's promise sits in the discussion of Question 3, not in the action items. The minutes were filed in June with no timeline entry. Omar sees the exact sentence, the page, the date highlighted and the proposed owners: himself and Lena Ortiz, the CMC owner.

    “The sponsor agreed to submit a shipping validation report for the 200 mg/mL prefilled syringe … to the BLA by March 31, 2027.”

  6. 06One signature

    He adds it with the meaning of his signature

    Omar Haddad · Regulatory lead

    “Add to the timeline” opens the promise with its due date fixed by the minutes, the functional owner — Lena Ortiz — and the meaning of the signature: “I approve this timeline entry”. The alerts are already scheduled and the minutes stay linked as the source. The Promise Finder only proposes; nothing reaches the timeline without his signature.

    “Alerts are scheduled at 90, 60, 30 and 7 days before Mar 31, 2027.”

  7. 07Signed

    CMT-116 is on the timeline; Lena hears 90 days ahead

    Omar Haddad · Regulatory lead

    The promise becomes CMT-116, a solid square on Veltrimab's lane, Pending, with the Type C minutes as its source. The count of open items goes from 29 to 30. Lena Ortiz is notified as owner, and the signature is on the activity trail.

    “CMT-116 is on the timeline · Lena Ortiz notified · alerts set”

  8. 08The S-008 letter

    Each item confirmed, edited or rejected — then signed

    Omar Haddad · Regulatory lead

    The letter opens beside what the agents found, each with its page and confidence: PMR 4512-7 at 97%, the change to the long-term remission registry at 94% with the old and new wording side by side, and PMC 4512-8 for a drug-tolerant ADA assay. The distribution reporting reminder is set aside as not a commitment. Omar decides each item and signs; the change to CMT-101 also goes to Dana Okafor in compliance for countersignature.

    “A change to an existing commitment also goes to Dana Okafor (compliance) for countersignature. The original wording stays in the record history.”

  9. 09The one that will slip

    Internal targets missed months before the agency date

    Deadline Monitor

    On CMT-106 the Deadline Monitor has raised a slip: 25 lots released was planned for Jun 30, 30 lots for Aug 31, the data review for Sep 30 — all missed. The 30th lot is planned for Feb 2027, so Oct 31 cannot be met. “Request a new date” drafts the reason in the agency's terms; the new date needs Omar's signature and Dana Okafor's countersignature.

    “Internal targets from the owner's plan are shown with the agency date — they slip first.”

  10. 1074 days before it is due

    The annual status table, drafted and cited

    Status Reporter · Sam Patel

    Veltrimab's BLA 761412 reaches its approval anniversary on Oct 21, so its status report under 21 CFR 601.70 is due Dec 20. The Status Reporter writes one row for each of the 6 requirements and commitments — original and current schedule, the agency status category and an explanation with its evidence. PMC 4512-6 goes in as Delayed. Sam Patel reviews; Omar signs.

    “Every status uses the agency's words; every explanation cites its evidence.”

Who it’s for

Built for everyone who owes an agency a date.

The same commitments, seen by the five people who carry them — what their year looked like, and what it looks like now.

OH
Omar HaddadRegulatory lead, post-approval commitments · signs every register entry
Regulatory lead
Before
Owns 29 open items across 4 products and 8 agencies. “I'm not worried about the PMRs in the letter. I'm worried about the thing we said in a meeting in May.”
Now
Sees every date owed on one timeline, each linked to its page; the promise in the minutes is found for him, and he signs it on in one step.
SP
Sam PatelRegulatory operations · annual status reports and 180-day progress reports
Regulatory operations
Before
Compiles every annual status table by cross-checking the tracker against the functions. “Thirty-eight hours per status table, and half of it is chasing people for one sentence.”
Now
Reviews a status table drafted from the register, one row per requirement and commitment, each explanation citing its evidence.
PR
Priya RamanEU regulatory lead · specific obligations, Annex II conditions, conditional MA renewals
EU regulatory lead
Before
Tracks SOB, ANX, MEA and REC due dates and the Talmirex conditional renewal. “EMA sees our due dates before we do.”
Now
Signs every EU entry and change; EU obligations are routed to her by rule and sit on the same timeline as the US ones.
LO
Lena OrtizCMC owner · stability, assays, specifications, shipping validation
CMC owner
Before
Hears about a CMC commitment when it is nearly due. “Tell me 90 days before, not a week before.”
Now
Owns CMT-116 from the day it is signed, with alerts at 90, 60, 30 and 7 days and her internal targets shown beside the agency date.
DO
Dana OkaforCompliance · countersigns any change to a date or scope
Compliance
Before
Asked after the fact why a date moved. “Show me who changed the date, why, and what the agency wrote.”
Now
Countersigns every change to a date or scope, with the reason, the agency's wording and the earlier version in the record.
Built on the engine

7 agents. Each with one job, and hard limits.

Specialist agents read every letter and minute, catch untracked promises, watch the dates and draft the reports; the regulatory lead signs.

Correspondence Reader

Reads every incoming letter, set of minutes and response; works out the agency, document type, product, application and date. Translated copies keep a link to the original.

  • Never discards a page — every page is kept and searchable
  • Unknown document types go to a person
Commitment Extractor

Finds every requirement, commitment, condition and promise — PMRs and PMCs, specific obligations, Annex II conditions, post-authorisation measures, local conditions — with the exact wording, the page, the legal basis and every date. Standing reminders are marked as not a commitment.

  • Wording is copied exactly — never paraphrased
  • Every item carries its page
  • An item without a date is flagged for a person to set one
Promise Finder

Reads meeting minutes, question responses and emails for what the company said it would do — in the discussion as well as the action items — and checks each against the timeline. When a product receives a new approval, it re-reads that product's minutes and responses on file.

  • Never adds a promise without a signature
  • Quotes the exact words and the page — no paraphrase
  • A promise without a date is shown as undated, never given one
Change & Duplicate Checker

Matches each found item against the register by number, product, wording and study: new, a change to an existing record, or a status event such as fulfilled or released. Links the same study across markets.

  • Never overwrites a record — proposes the change for signature
  • The original wording and dates are always kept in history
Owner Router

Proposes the regulatory owner and the functional owner from the routing rules: clinical studies to the clinical owner, stability and assays to CMC, registries and observational studies to real-world evidence, EU obligations to the EU regulatory lead. Inherited records without a functional owner are raised as a risk.

  • Owners are proposed — a person confirms
Deadline Monitor

Every morning at 06:00 checks each open milestone and internal target, alerts the owners at the lead times in Settings, raises a slip when an internal target is missed and escalates 30 days out when no draft or evidence exists.

  • Never changes a date
  • An alert always names the record, the date and the owner
Status Reporter

Drafts annual status tables, 180-day progress reports and EU obligation updates from the register: original and current schedule, the agency's status category and a short factual explanation, with citations.

  • Submitted is never written as fulfilled
  • A delayed item always carries a reason and a revised date
  • Never submits — a person signs
Regulatory lead

Confirms each date and signs. The agents propose; a named person decides.

Ask in plain words

Ask about any commitment, letter or deadline

Ask in plain words — or tell it what to change. Every answer points to the letter and page it came from.

Did we promise anything in meetings that is not on the timeline?

Yes, one. In the Type C minutes of May 20 for Veltrimab, page 2, Northwind agreed to submit a shipping validation report for the 200 mg/mL syringe by Mar 31, 2027. It sits in the discussion of Question 3, not the action items, and the minutes were filed on Jun 19 with no timeline entry.

Which commitments came with Nexarin from Halden?

Four, transferred on Sep 2 with the Halden Therapeutics acquisition. Two have no functional owner. The extractables and leachables study is due Dec 31 and has had no status since July.

Draft the Veltrimab annual status table

BLA 761412 reaches its approval anniversary on Oct 21, so the status report is due Dec 20, 2026 — 60 days later, under 21 CFR 601.70. The Status Reporter writes one row per requirement and commitment with the agency's status words and the evidence. One item will need a decision: the HMW limits re-evaluation cannot meet Oct 31.

Add a rule: alert me 120 days before any EU specific obligation

Done. Every EU specific obligation now alerts 120 days ahead as well as at the usual lead times (90, 60, 30 and 7 days). It applies to 3 open obligations today — Talmirex SOB 001, SOB 002 and Nexarin SOB 001. Alerts go to Priya Raman, and the rule is in Settings and on the audit trail.

Every screen

The working solution, as it ships.

13 screens from the working solution, on its sample data. Pick one to see it large.

Commitment timelineEvery requirement, commitment and promise by product at its due date, coloured by risk, with the source of the selected date beside it.
Agents reading new lettersThree new FDA letters classified, six items found with their page and exact words, changes and a fulfilment sorted, the product's minutes re-read.
Proposed dates, dashedNew dates from the letters sit on the timeline as proposals until the regulatory lead signs — here PMR 4512-7, its protocol due in nine months.
Promises outside approval lettersEvery promise found in minutes and responses, which are on the timeline, which are new, and the one never tracked.
Where this date comes fromThe never-tracked promise with the minutes, the page, the sentence and the date highlighted, and why it was missed.
Add a promise with a signatureDue date, functional owner, the meaning of the signature and the alerts that will follow.
On the timelineCMT-116 signed onto Veltrimab's lane with its source, its owner notified and its alerts set.
Letter reviewThe supplement approval letter beside each item found, with its page, confidence, schedule, owners and the wording change to an existing record.
The registerEvery requirement, commitment, obligation, condition and promise with its next milestone, schedule, status and owner, filtered by type, product, agency or due date.
One commitmentThe agency's exact wording, the schedule with internal targets beside the agency date, owners, progress and the source page.
Annual status reportsEach application's report clock, and a status table drafted row by row with original and current schedule, status and cited explanation.
DashboardOpen commitments, milestones met on time, what is due in 90 days, what is owed by kind and agency, and due dates ahead by product and quarter.
SettingsLead times, escalations, who signs and countersigns, routing rules and the rules that are locked.
Governance

Built for regulatory scrutiny: cited, signed, on the record.

Every date cites its pageEach requirement, commitment and promise links to the letter, minutes or response it came from, opened at the page with the agency's words and the date highlighted.
A named person signs every entryThe agents read and propose; the regulatory lead confirms and signs every register entry with the meaning of the signature, and the EU regulatory lead signs EU obligations.
Two signatures to move a dateA change to a date or scope carries a reason and two signatures — the regulatory lead signs, compliance countersigns — and the earlier version stays in the record.
The agency's wording, exactlyWording is copied as the agency wrote it and never paraphrased. Titles can change; the wording never does, and every earlier version is kept.
Closed only on the agency's wordA commitment closes only when the agency confirms fulfilment. “Submitted” is never treated as done, and never written as fulfilled in a status report.
Every step on the activity trailEach agent step, alert, signature and date change is recorded with who, what and when. The register is a working tool; the registration system remains the system of record.
Configuration

Your lead times, your signers

Alerts, who signs, how work is routed and which rules are locked are settings, on the audit trail.

SettingDefaultChoose from
Lead times90, 60, 30 and 7 days120 · 90 · 60 · 30 · 7 days, each on or off
Escalate to the regulatory leadOn — 30 days out with no draft or evidenceOn · Off
Weekly digest to ownersOn — Monday 08:00On · Off
New commitments from lettersOmar Haddad confirms and signsOmar Haddad · Priya Raman · Dana Okafor · Sam Patel
Changes to dates or scopeOmar Haddad + Dana OkaforOmar Haddad + Dana Okafor · Omar Haddad · Priya Raman · Dana Okafor · Sam Patel
EU obligations and renewalsPriya RamanPriya Raman · Omar Haddad · Dana Okafor · Sam Patel
Track promises in minutes and question responsesOnOn · Off
A commitment closes only when the agency confirms fulfilmentOn, lockedLocked on
Connections

Works with the correspondence you already receive

Regulatory mailboxapproval and supplement approval letters, read every 15 minutes
Registrations archive (RIM)correspondence and approvals, read nightly
Document repositoryFDA meeting minutes (Type A, B, C) and responses to agency questions
Affiliate uploadslocal approval certificates and conditions, with their translations
EU documentsAnnex II conditions, specific obligations, post-authorisation measures and CHMP outcomes
Status reportsannual status tables and 180-day progress reports, exported to Word
What it changes

The difference, in numbers.

Every figure is labelled: a target the solution is built to, an estimate, a typical published result, or a proven one.

target
93%
of milestones met on time this year, every date watched daily
Met on time
of the milestones due this year
estimated
6h
to compile one annual status table, drafted and cited from the register
By hand≈ 38 h
With agents≈ 6 h
target
100%
of dates link to the letter or minutes page they came from
dates linked to their page

“demo” = seen in the working solution, on its sample data · “target” = the design goal, measured in the live solution · “estimated” = the working solution's own estimate before deployment. Regulations named as context: 21 CFR 314.81(b)(2)(vii) and 601.70 (annual status reports); FD&C Act 505(o)(3), 505B and 506B; EU post-authorisation measures. People, companies, products and documents named on this page are fictional — characters and sample data in the working solution.

Questions

What regulatory affairs teams ask us.

What is post-marketing commitment tracking?

Keeping every postmarketing requirement and commitment, EU obligation and local approval condition on record with its dates, owners and status until the agency confirms it is fulfilled. Post-Marketing Commitment Tracking does it with agents that read every approval letter, set of minutes and question response and put each item on one timeline by product, with the agency's exact words and the page.

How does it find promises made in meeting minutes?

The Promise Finder reads minutes and question responses — the discussion as well as the action items — for sentences such as “the sponsor agreed to” or “Northwind commits to”, and checks each against the timeline. It re-reads a product's file when a letter arrives or the product gets a new approval, and shows which promises are already on the timeline and which are not.

Does it track EU specific obligations and local conditions too?

Yes. The register holds US requirements and commitments, EU specific obligations, Annex II conditions and post-authorisation measures, and local conditions from agencies such as PMDA, Swissmedic, Health Canada, TGA, MHRA and ANVISA. The same study is linked across markets, and EU obligations are routed to the EU regulatory lead.

Can it draft the annual status report?

Yes. For each application the Status Reporter drafts the status of every postmarketing requirement and commitment — original and current schedule, the agency's status category and a short explanation with its evidence — due 60 days after the approval anniversary under 21 CFR 314.81(b)(2)(vii) and 601.70. It also drafts 180-day progress reports and EU obligation updates. Regulatory operations reviews and the regulatory lead signs.

How are owners alerted before a date is missed?

Every morning the Deadline Monitor checks each milestone and internal target. Owners are alerted at 90, 60, 30 and 7 days by default, a slip is raised the day an internal target is missed, and the regulatory lead is told 30 days out when there is no draft or evidence.

Do people stay in control of the register?

Yes. The agents propose and never add, change or close anything themselves. The regulatory lead signs every entry, compliance countersigns any change to a date or scope, and a commitment closes only when the agency confirms fulfilment.

Does it replace our RIM system?

No. It reads correspondence from your registrations archive and works as the commitments register your team works in every day; the registration system remains the system of record.

How long does it take to go live?

The Agentic Solution Engine builds and deploys it from your requirements and documents — your approval letters, minutes, responses and current commitments tracker — and it goes live once every quality gate has passed. We will walk you through it on your own correspondence first.

See it on
your commitments.

We'll run Post-Marketing Commitment Tracking on a sample of your own approval letters, minutes and responses.