- Before
- Faces the board and the reinsurers with a total limit built by hand over days.
- Now
- Has the exposed insureds, the limit against tolerance and a cited estimate before they ask — and signs the note.
One vendor outage, from the first notice to a signed note
Monday 12 October, 06:12 ET: Nimbara Cloud reports elevated errors for compute and storage in its US-East 3 region. Here is what happens next at Thistlebrook Specialty’s cyber book, screen by screen, in the working solution.
- 01Morning
The whole book around its shared vendors
Rhea Whitlock · Head of CyberRhea opens the dependency web: $2.93B of aggregate limit, 2,846 insureds in ten sector wedges, 11 shared vendors in the centre. One vendor is over the $300M tolerance, and the live bar at the top already carries EV-0412, the Nimbara Cloud US-East 3 outage, with its clock running.
“1 vendor over the $300M tolerance. Choose one to light every insured that depends on it.”
- 02One click
$340M of limit lights up
Rhea Whitlock · Head of CyberRhea chooses Nimbara Cloud. A line runs to every insured that depends on it, coloured by how we know: 236 seen in scan, 131 declared on application, 51 through a provider. The rail totals it: 418 insureds, $340M of limit, $181.5M of dependent-BI sublimits, 41 brokers — $40M over the board’s tolerance.
- 0306:12 – 06:24
How it was found, step by step
Event watcher · Dependency matcher · Policy readerThe event watcher read the status page notice and matched it to Nimbara Cloud in the vendor register. The dependency matcher found the insureds in scans, applications and provider disclosures. The policy reader read all 418 in-force policies: 63 have no system-failure cover. Each step shows its time, and the match can be re-run at any point.
“Increased error rates for compute and storage in US-East 3” — the notice is quoted with its time.
- 0406:31 · declared
A watch becomes an event
Rhea Whitlock · Head of CyberThe agents open watches; only the head of cyber declares an event. Rhea declares EV-0412, and outreach and the reinsurer note start. The event workspace keeps one timeline of sources, agent steps and people’s decisions, the exposure by evidence type, and every notice of circumstance as it lands.
Rhea’s decision, on the record: “Over tolerance — start outreach and the note.”
- 05What if
What if Nimbara is down for 12 hours?
Outage estimatorOne press and a slider from 2 to 72 hours. Every insured whose waiting period plus recovery is passed turns red on the web. At 12 hours, 258 of 418 pass their waiting period and 186 lose more than their retention: $9.32M estimated business interruption gross, $6.52M net of the 30% quota share — inside the $10M retention of the Vauclair Re event cover.
An estimate is never a reserve — every figure is labelled an estimate.
- 06The largest
Calloway Freight Systems, from its own policy
Policy reader · Outage estimatorTwo sources say Calloway depends on Nimbara: the 11 Oct scan found its booking and transport-management hosts on Nimbara US-East 3 addresses, and its April application names “Nimbara Cloud, US-East region” as primary hosting. Its policy: $10M limit, $5M dependent-BI sublimit covering system failure, 8-hour waiting period, $250k retention. 12 hours plus 3 hours of recovery, less the waiting period, is 7 covered hours at $275.6k an hour, less the retention: $1.68M.
Notice of circumstance received 08:55 from Brightwater Risk Partners; claim file opened by Dana Osei.
- 07If it runs longer
The loss curve, gross to net
Tomás Ferreira · Portfolio managerThe scenarios screen draws the estimate across outage lengths, by system failure or malicious attack, with the waiting-period bands and a split by sector. The event cover attaches at $14.3M gross — about 14.5 hours of downtime. At 24 hours the estimate is $40.4M gross and $28.3M net, and Vauclair Re would pay $18.3M.
- 0809:12
Each broker gets its own list
Kiran Bhatt · Senior cyber underwriterThe outreach drafter wrote one email for each of the 41 brokers, with that broker’s exposed insureds attached and what to ask them: are operations affected, since when, and how to notify a circumstance. Brightwater Risk Partners holds 126 of the 418. Kiran reads it and presses Send.
“Nothing goes out until an underwriter presses Send.”
- 0909:30 · drafted
One page for the CUO and the reinsurers
Event note writerEvent note 1 is addressed to Martin Adeyemi, Orrin Re and Vauclair Re: what happened, who is exposed, the estimate at 12, 24 and 48 hours, reinsurance, and what the team is doing. Every number carries a numbered citation to its record — the status page, the dependency match, the estimate assumptions, the reinsurance programme, the notices and the outreach.
- 10Signed · 09:42
The head of cyber signs and sends
Rhea Whitlock · Head of CyberRhea reads the note and signs it. It goes to Martin Adeyemi, Orrin Re and Vauclair Re as notice of a potential event under both 2026 treaties — three and a half hours after Nimbara’s first notice.
“Figures are estimates at 12, 24 and 48 hours. Signing confirms you have read them.”